Returns & Refunds

Returns & Refunds

At Perfect.ideas, we want you to shop with confidence. If you need help with an order, email perfectideasstores@gmail.com with your order number.

14-Day Return Right

You may notify us that you want to withdraw from an online purchase within 14 calendar days after receiving the goods, without giving a reason, unless an exception applies under mandatory consumer law. Any longer statutory consumer rights continue to apply.

To exercise this right, send a clear email to perfectideasstores@gmail.com saying that you wish to withdraw. You may also use the sample notice below. Please send the returned goods within 14 days after notifying us. Contact us for return instructions and the correct return address; do not send returns to the address on the original parcel without checking with us first.

You may inspect the item as you would in a shop. If it has been handled beyond what is needed to determine its nature, characteristics and functioning, a reduction for loss of value may apply where permitted by law.

Return Postage

For a change-of-mind return, you are generally responsible for the direct return postage cost, unless we agree otherwise or applicable law requires us to cover it. If the goods are faulty, incorrect or not as described, we will provide the remedies and cover the costs required by applicable consumer law.

Refund Timing and Method

For eligible withdrawals, we will refund the purchase price and the cost of the least expensive standard outward delivery we offered for the order where required by law. Extra costs for upgraded delivery may be excluded where permitted. Refunds are made using the original payment method unless you expressly agree to another method.

We will reimburse you without undue delay and no later than 14 days after receiving your withdrawal notice. Where the law allows, we may withhold the refund until the returned goods arrive or you provide proof of having sent them back, whichever happens first.

Damaged, Incorrect or Missing Orders

If an item arrives damaged, is missing, is the wrong color or design, or differs from what you ordered, please contact us promptly. Include your order number and, where possible, clear photos or a short video showing the issue and packaging. We will review your request and coordinate any supplier claim ourselves; you do not need to contact the fulfillment warehouse directly. Proof such as photos or videos can help us investigate faster but does not remove your statutory rights.

Depending on the issue and applicable law, we may arrange a replacement, a repair, a price reduction or a refund. For an eligible claim, we will explain whether a return is required and provide the correct address and instructions. Do not send parcels directly to a supplier's warehouse or to China unless we specifically instruct you to do so.

Our fulfillment partner may have its own time limits and conditions for reimbursement between businesses. These do not reduce your rights as a customer against Perfect.ideas under applicable consumer law.

Legal Consumer Rights

This policy does not restrict rights provided by mandatory consumer law. For EU consumers, this includes a statutory legal guarantee of at least two years for goods that do not conform to the contract, subject to the applicable rules and remedies.

Sample Withdrawal Notice

To: Perfect.ideas — perfectideasstores@gmail.com
I hereby give notice that I withdraw from my contract of sale for the following goods: [item].
Order number: [number].
Ordered on: [date]. Received on: [date].
Consumer name and address: [name and address].
Date: [date].

Contact

Email: perfectideasstores@gmail.com